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As a Realtor an Property Manager for several years in several states, these guys hit the mark, honest, reliable and fantastic at what they do. We have worked with them for over 8 years, not once have they ever let’s us down. Quite frankly we don’t now how they do it. This is an honest accurate review.
SHUT THE FRONT DOOR!
The couple that owns this business (Germ Warfare Carpet & Upholstery Cleaning) have always had a special place in my heart…from range days…to a listening ear…sound advice…and an amazing job done at cleaning my carpets for me. One thing about them, is in every aspect of their life, they make sure whatever they do, they do with quality and integrity. I referred their carpet cleaning services to a friend that ended up using them, and they sent ME a “thank you” card along with an awesome token of appreciation included inside for my referral! Save their number (435-922-5273) if you have any furniture or carpet cleaning needs! You just may end up with the bonus of some rad friends out of it!
Thanks, Matt and Jennifer
So...when you write review of someone, the goal is to help others decide on a specific direction they should take with a product or service. Well, it's Saturday afternoon, July 4th weekend and we just arrived at our new residence where the carpets hadn't been cleaned, as promised, by the previous tenants. We're moving stuff, we are exhausted and are about to scrub a clean spot on the hard-surface living room floor to toss the beds down for the night. I get on Google and start calling around. Again, it’s a Saturday and no one answers their phones. On my third try, I call Germ Warfare Carpet Cleaning and a super nice woman answers the phone. I tell her my situation and she turns around and says she'll have a tech at my house in 2 hours to do the work. Sure enough... the guys show up and knock out the job as promised. The job was great!! The equipment was state-of-the-art, and the lead tech was a veteran of our military for 17 years!! Now for the money part…In a couple words all I can say was I was completely embarrassed. These guys show up on a Saturday, on essentially a moment’s notice, work for two hours (including me asking a bunch of dumb questions), and charged me less than I was quoted on the phone. In situations like this, a normal guy wants to pay more, right? Needless to say, I found myself underpaying for fantastic service! All this to say that Germ Warfare not only stepped up to the plate... SAME DAY and for LESS THAN WAS QUOTED, they also did a first-rate job! So...when you write review of someone, the goal is to help others decide on a specific direction they should take with a product or service…I can tell you from my perspective that I chose the right company by complete chance and will never need to look for a another carpet cleaning service in the Treasure Valley again!
My husband and I have been considering putting our house on the market for the past couple of years. We have lived in our home for almost 16 years and our carpets showcased numerous stains from raising our 3 kids. We had a realtor tell us that we should replace our carpets before putting our house up for sale. He thought the condition of the carpet would cost us potential buyers. The thought of shelling out thousands of dollars to re-carpet our home, just so we could sell it, wasn't appealing. We decided to put off selling our home until spring when we would revisit purchasing new carpet. In the meantime, we considered having them cleaned. I've tried other carpet cleaners in the past and wasn't impressed with the results. I decided to give Mat and Jennifer from Germ Warfare a call. I met Mat and Jen through my gym a few years ago. I knew they had a carpet cleaning business and trusted their opinion. I wanted to know if they thought they could get the stains out before I scheduled the cleaning. They made a special trip to my house on their night out just to take a look at my carpets. They went through my home with me as I pointed out areas I was worried about. Mat felt confident that his equipment would have no problem getting the stains out. He even promised that they would cut the bill in half if they did the cleaning but were unable to get the stains out. He actually pulled out one of his hoses to test a stain near my front door that night. I was amazed, that with cold water alone, the stain was completely removed! He assured me that they would use 200 degree water and a mild solution to clean the carpets. If that spot came clean with just cold water, I felt good about turning them loose on the whole house. That was one of the best decisions I've made this year! I came home from work yesterday after they cleaned the carpets and couldn't believe my eyes! Our carpets actually look new! They have lightened up all over and almost every stain has vanished! They seriously look like they could go another 10 years. Both Mat and Jen thought my realtor was crazy for telling us to replace our carpets. If you are looking for high quality cleaning for a fair price, Gem Warfare can't be beat. Mat and Jen are honest, fair and the nicest people you will meet. I now have no reservations about selling our home when we're ready. Thank you for saving us from having to replace our carpet! I will never use another cleaning company again. Germ Warfare is the best in the Treasure Valley!
This is at least the second or third time I've had Germ Warfare (formally George’s) clean the carpets in my home. Mat and Jen always do an amazing job! In the past I've even had Mat clean my car’s interior and it looked and smelled like new after he was through. Thank you again for your tedious work and some carpet maintenance pointers. We will definitely call you again!!
I have used Germ Warfare for many years because they are reliable, professional, and very reasonably priced. Also, our household has allergies and reactions to chemical smells and I have never had a problem with their cleaning products. P.S. This is a voluntary review.
I put my house on the market and needed my cream colored carpet cleaned,I called Gem Warfare that is 24 hours,and they came and cleaned my carpet.So amazed at their job,carpet looked brand new.I moved to Vegas,but if I still lived in Idaho I would never use another carpet cleaning company.Stanley cleaner and all of them can't hold a candle to Gem Warfare,,,,you have a screw loose if you don't use Gem Warfare instead of these over priced others
This is a voluntary review! When needing two residences carpets cleaned back to back, I asked friends at work(I am a professional custodian at Gowen Field), and neighbors, for a recommendation. Matt and Jen, owner/operators of Germ Warfare were mentioned more than once. We called Germ Warfare and Jen surprisingly accommodated us for both cleanings on relatively short notice. Both homes have light pink/beige carpets, and were well soiled from kids and pets. We were moving out of one, with well worn and soiled short loop nylon capets, and into the other, which was even worse(cut loop nylon). As a former highly successful professional carpet and upholstery cleaner franchise owner/operator on the west coast, of one the most popular carpet cleaning names on the planet in wet and soggy Eureka, CA, I was sure to be critical no matter how good of a job was done! When I inspected both places upon their completion, I was TOTALLY IMPRESSED with the EXCELLENT quality of cleaning performed by Matt and Jen! With my franchise I completed over 1100 jobs a year on average, and I can honestly say I could not have done a better job on the two houses than that done by Matt and Jen! They were filthy, and even now, months later, they look as good as when first done. The price was certainly competitive, the operators certainly hard working, careful, courteous, and efficient, and most of all my wife and I are more than happy with the results! Thank you Matt and Jen at Germ Warfare for an overall excellent job performance. We will be back next time as needed, and please feel free to use this reference/review as needed. To potential customers, if you are needing carpets and/or upholstery cleaned, call Germ Warfare! You will not be disappointed!
Above and beyond the call of duty! Germ Warfare Carpet & Upholstery Cleaning LLC
I needed one of my chairs cleaned immediately as my granddaughter got sick in the chair. I thought I could clean it, but when I couldn't get the smell out I knew I would have to call a professional. I was looking to have it cleaned asap and here it was July 3rd. I found Germ Warfare on BBB website and decided to call them. I was surprised and happy that Matt was coming July 4th, early AM, to clean my chairs. He told me that when he heard the why to cleaning the chair on the 4th, he understood and came to help. I am so pleased with Germ Warfare Carpet & Upholstery Cleaning, Matt did an Excellent job on my two recliners. He was friendly and professional. I am truly impressed and grateful for a job well done. Thanks, Matt!
p.s. I am also so appreciative of the several phone calls I received following the cleaning, Great Job!!!
Called several companies to get bids on my job. Germ warfare was the only company willing and ready to do what I wanted. They worked with me allowing me to move furniture around their cleaning process so that every inch of carpet was thoroughly cleaned in our newly purchased home... very professional, prompt, and got the job done for the amount they quoted me over the phone... not to mention they came out on a Sunday which made not only myself but my wife very happy! Nothing but great things to say about this team! Will definitely be using Germ Warfare for all our future needs.